Consumer Rights — Class 10 MCQs with Answers

Consumer Rights — important questions & MCQs with answers (Class 10 Economics)

6 solved questions from this chapter's difficulty levels, each with its answer and explanation. Tap an option to check yourself.

0 of 6 answered

1. Q1 of 6Easy

   According to the chapter, people participate in the market as consumers when they:

   Aproduce goods in factories and workshopsBwork in the agriculture or services sectorClend money to producers at interestDpurchase goods and services that they need
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   Answer: purchase goods and services that they need

   Explanation: We participate in the market both as producers and consumers. Consumers participate when they purchase goods and services that they need; these are the final goods that people as consumers use.

2. Q2 of 6Easy

   National Consumer Day is observed in India on which date?

   A24 DecemberB5 JuneC1 JanuaryD15 March
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   Answer: 24 December

   Explanation: India observes 24 December as National Consumers' Day because it was on this day in 1986 that the Indian Parliament enacted the Consumer Protection Act.

3. Q3 of 6Medium

   Under the consumer redressal machinery, at which level should a consumer normally file a complaint involving a relatively small claim, such as a defective home appliance worth a few thousand rupees?

   ANational CommissionBDistrict Consumer Disputes Redressal CommissionCState CommissionDSupreme Court of India
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   Answer: District Consumer Disputes Redressal Commission

   Explanation: The District Commission deals with cases involving claims up to Rs 1 crore, so a claim of a few thousand rupees is filed there. Bigger claims go to the State or the National Commission.

4. Q4 of 6Medium

   Assertion (A): We still find bad quality products in the market. Reason (R): The supervision of safety rules is weak and the consumer movement is also not strong enough.

   ABoth A and R are true and R is the correct explanation of ABBoth A and R are true but R is not the correct explanation of ACA is true but R is falseDA is false but R is true
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   Answer: Both A and R are true and R is the correct explanation of A

   Explanation: Producers must follow safety rules, but the chapter says bad quality products are found in the market because the supervision of these rules is weak and the consumer movement is not strong enough. So R explains A.

5. Q5 of 6Hard

   Which of the following is NOT described in the chapter as a way in which consumers are exploited in the marketplace?

   AConsumers bargaining with a seller to pay less than the MRPBShopkeepers weighing goods less than what they shouldCTraders adding charges that were not mentioned beforeDSellers selling adulterated or defective goods to their buyers
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   Answer: Consumers bargaining with a seller to pay less than the MRP

   Explanation: Weighing less, adding charges not mentioned before, and selling adulterated or defective goods are unfair trade practices. The chapter says consumers can bargain with the seller to sell at less than the MRP, which is not exploitation.

6. Q6 of 6Hard

   Assertion (A): Consumer movements can be effective only with the consumers' active involvement. Reason (R): The consumer movement needs no voluntary effort, as the government alone runs it.

   ABoth A and R are true and R is the correct explanation of ABBoth A and R are true but R is not the correct explanation of ACA is true but R is falseDA is false but R is true
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   Answer: A is true but R is false

   Explanation: A is true. R is false: the chapter says the consumer movement requires a voluntary effort and struggle involving the participation of one and all.

Consumer Rights notes: key concepts (Class 10 Economics)

This chapter shows how consumers are exploited in the marketplace and how rights, laws and quality marks protect them. It covers the six consumer rights, the standardisation marks, COPRA 1986 and its three-tier redressal machinery, the updated Consumer Protection Act 2019, and the duties of a responsible consumer.

Consumer exploitation

Sellers cheat through underweighing, overcharging above MRP, adulteration (mixing grit in grain), false information and unsafe or defective goods.

Why consumers are weak

Individually consumers are scattered and buy in small amounts, while sellers are organised and powerful — hence the need for organised protection.

Right to safety

The right to be protected against goods and services hazardous to life and property, e.g. a pressure cooker must carry a working safety valve.

Right to information

The right to know details like ingredients, price, batch number, manufacture and expiry dates and the maker's address printed on the package.

Right to choose

The right to choose freely; a dealer cannot force a customer to buy a stove as a condition for a cooking-gas connection.

Right to seek redressal

The right to a fair settlement of genuine grievances, including compensation for defective goods or deficient services.

Right to represent

The right to be heard and represented in consumer courts, so a consumer's interests receive due consideration before the redressal bodies.

Standardisation marks

ISI certifies industrial and electrical goods, AGMARK certifies agricultural products, and Hallmark certifies the purity of gold jewellery.

COPRA 1986

The Consumer Protection Act 1986 empowered consumers and set up a three-tier quasi-judicial redressal system at district, state and national levels.

Three-tier redressal

Small claims go first to the District Commission; larger claims and appeals move to the State Commission, then the National Commission.

Consumer Protection Act 2019

COPRA was amended in 2019: buying through the internet is now covered, makers of defective goods can be penalised or even imprisoned, and mediation is encouraged.

National Consumer Day

Observed on 24 December, the day Parliament enacted the Consumer Protection Act in 1986; consumer duties include getting a cash memo and checking marks and dates.

Right to Information Act 2005

Lets citizens obtain information about the functioning of government departments, strengthening consumers of public services.